If you want to impress your customers, you’ll need to get to know them first. Using various Customer Insight strategies, we study your customer base, finding out what intrigues and inspires them – and what compels them to champion your brand. We then pinpoint where they’re based across the UK to determine where your business expansion will be most positively received.
Using our hard-won understanding of the hospitality sector’s intricacies, as well as our scientific and technical expertise, we focus on fine-tuning every aspect of your offering both online and instore. We believe this is the best way to build a lasting, authentic connection between you and your customer.
Develop a detailed understanding of how specific areas of your store operate with our tailored mystery shopper programmes. Hone your service and operational standards and reward your best performing teams.
Enhance your service standards through our tailored Mystery Dining programmes. Clear, constructive and actionable feedback based around how customers experience your brand.
Using our data analysis, we can structure staff training to improve performance across the board.
Benefit from immediate, accurate and interactive consumer research sourced from responses to our bespoke questionnaires.
“Dreams of frolicking with friends in a world of American fiction became a reality.”
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An award winning Mexican fast food concept, Poncho8 is ever popular with the London lunch crowd.
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When it comes to building a successful brand, understanding your customers is only half the story; securing the right site is crucial too. That’s why we bring consumer and location insight together, giving you the power to develop and deliver exceptional experiences in properties that suit your brand. We do this by using tools and techniques such as: