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Mystery dining

Ensure your restaurant hits the spot, every time

Study your customer’s journey from start to finish

Understanding the customer journey is key to ensuring the success of your restaurant. Every touch point is an opportunity to impress, or disengage, your diners. Our carefully created questionnaires provide in depth feedback on environment, ambiance, service and food quality, giving you a full 360° view of the reality of your dining experience.

Consult

We will work closely with you to understand your needs and aspirations and the outcome you want from running a Mystery Dining programme.

Build

From approaching the venue, to paying the bill and saying goodbye, we will work with you to build a questionnaire to measure all aspects of the customer journey.

Quantify

We will check every report to ensure that they meet your requirements, whether this is photos of your dishes, comment on specific elements of the service or whatever else you feel is vital to the success of your business.

Report

We will give you data via our online portal, mobile site and bespoke summary dashboards, meaning you can see your results at the touch of a button.

Our latest customer insights

In Crisis or Recovery?
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It's Coming!!!
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The Customer Journey
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