Measure the customer experience across your stores with our tailored mystery shopping programmes. Set benchmarks for each store, measure whether your operational standards are being met and ensure your best staff are being recognised and rewarded.
We work with you to understand exactly what you want to achieve from your mystery shopping programme.
From approaching the venue to completing your purchase, we craft questionnaires that measure the complete customer journey.
Our reports are proofread and verified to ensure you are receiving accurate, objection, useful feedback.
We’ll translate data from your reports into easy-to-digest information, and provide online dashboards for staff.