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Enhance your in-store experience

Mystery shopping

What brings your customers back time and again?

Measure the customer experience across your stores with our tailored mystery shopping programmes. Set benchmarks for each store, measure whether your operational standards are being met and ensure your best staff are being recognised and rewarded.

Consult

We work with you to understand exactly what you want to achieve from your mystery shopping programme.

Build

From approaching the venue to completing your purchase, we craft questionnaires that measure the complete customer journey.

Quantify

Our reports are proofread and verified to ensure you are receiving accurate, objection, useful feedback.

Analyse

We’ll translate data from your reports into easy-to-digest information, and provide online dashboards for staff.

Our latest customer insights

The DHSC have held a consultation suggesting that pubs and restaurants should show the calorie content of all dishes on their menus - but how will this affect operators?
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In a crowded marketplace where there are so many ways to spend your hard earned money, who is winning the battle to get you to part with your cash?
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In Crisis or Recovery?
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