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Mystery shopping

Enhance your in-store experience

What brings your customers back time and again?

Measure the customer experience across your stores with our tailored mystery shopper programmes. Set benchmarks for each store, measure whether your operational standards are being met and ensure your best staff are recognised and rewarded.

Consult

We work with you to understand exactly what you want to achieve from your mystery shopping programme.

Build

From approaching the venue to completing your purchase, we craft questionnaires that measure the complete customer journey.

Quantify

Our reports are proofread and verified to ensure you are receiving accurate, objection, useful feedback.

Analyse

We’ll translate data from your reports into easy-to-digest information, and provide online dashboards for staff.

Our latest customer insights

In Crisis or Recovery?
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It's Coming!!!
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The Customer Journey
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